Immigration Assistant/Interpreter
About organisation / project
St Vincent’s is based in East Bradford and is dedicated to changing lives through advice, support, education, and community. We have a wide range of services which means that we can meet individual needs. Our professional team helps people who are struggling financially, without employment, education, social networks, and community support, in a judgement-free way. The centre has a community cafe and superstore offering high quality household items, white goods, furniture, and clothing.
Details Hide[-]
- To be completely fluent in both English and one of the following Eastern European languages Slovak, Russian, Latvian, Polish, Romanian and Czech (non-exhaustive)
- Good written and verbal communication skills
- An ability to actively listen to clients and give a full account of what has been said in the specified language
- Highly motivated, committed, and enthusiastic
- An ability to understand and empathise with client’s situations
- Have a clear speaking voice and be confident interpreting large amounts of information
- Have excellent concentration and the ability to think quickly
- Demonstrate the ability to build strong professional relationships
- Good attention to detail and time management skills
- Demonstrate commitment to the aims and ethos of the SVP, its policies and procedures and the effective delivery of services
- Comply with health and safety policies and procedures and ensure responsibility for own safety and that of others
- Ability to give and receive feedback objectively and sensitively with a willingness to challenge constructively
- Ability to monitor and maintain own standards
Additional information Hide[-]
Required Role
Immigration Assistant/Interpreter
Key responsibilities
• Interpret spoken language to enable our advisors to gain information needed from the client in order to help with any debt, benefit or housing issues
• To ensure that meaning and context is portrayed accurately in the interpretation and that confidentiality is adhered to at all times
• To deliver triage assessment and advice at first contact to streamline client access to information, self-help or advice services quickly, efficiently and at an appropriate level
Mandatory SkillsHide[-]
- Communication
- Interpersonal
- Listening
- Non-discriminatory
- Non-judgemental
- Telephone
Desirable Skills
- Confidence
- Initiative
- IT, Computers and Web Skills
- Team Work
- Time Management
Skill to gain
- Confidence
- Initiative
- Mediation
- Planning and organising
- Self Management
When can you do this role/Calendar
Minimum commitment level: Once a week
Start Date: 24-08-2023
Start Time: 09:00 AM
End Time: 04:00 PM
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Location
Bradford BD3 0DZ, UK
- The University of Bradford Students' Union is a unincorporated association registered with the charity commission, charity No. 1148622
