Are you passionate about making a difference for families affected by children’s cancer? Join our team at The Square as a Front of House Volunteer! In this role, you’ll support Jess, our Family Support Coordinator, in creating a welcoming environment for families, greeting visitors, offering a friendly presence and assisting with booking a variety of wellbeing services.

Location: The Square, 8 Woodhouse Square, Leeds, LS3 1AD

Time commitment: Every other Saturday, 11:30-5:30 (on a fortnightly basis)

Key Activities 

• Meeting and greeting families and other visitors
• Making drinks for families and visitors
• Answering the telephone, transferring calls and taking messages
• Making bookings and updating our database
• Keeping the reception area clean and tidy
• Keeping the kitchen, meeting rooms and other communal areas clean and tidy
• Setting up rooms for meetings and events
• Maintaining professional boundaries and adhering to Candlelighters’ policies and procedures

We are looking for a volunteer who: 

• Have experience of working in a customer service environment
• Have the ability to communicate effectively with a variety of people
• Are confident, friendly and approachable
• Are experienced in working as part of a team
• Are hardworking, reliable and organised
• Are able to move furniture (tables and chairs) and boxes
• Are able to climb multiple flights of stairs
• Are able to manage own emotions when working with families affected by childhood cancer

This role is subject to an enhanced criminal record check, which is processed through the Disclosure and Barring Service (DBS).

Support and Benefits 

It’s vital that our volunteers feel rewarded for their amazing efforts so we want to match your goals, aspirations, availability and everything else with the right opportunity for you. Here are a few examples of what you will receive as a volunteer:

• Thorough induction & training to give you the confidence to perform your role well and to the best of your ability 
• Opportunity to develop new and existing skills to help you beyond your involvement with Candlelighters 
• Ongoing support from the Family Support and HR teams 
• Certain expenses to be reimbursed as agreed with your Volunteer Supervisor, in accordance with our Expenses policy 
• Regular reviews with your Volunteer Supervisor to help you develop in your role 
• Satisfaction in knowing you are making a valuable contribution to supporting children and families affected by childhood cancer 
• We can be a reference once you’ve volunteered for three months 
• Access to the mental health hotline 
• Charity Worker Discount card 
• Access to The Company Shop 

We are recognised by Great Place To Work® on multiple Best Workplaces Lists and 97% of our employees say Candlelighters is a great place to work!

Interview

Candlelighters will conduct an in-person informal interview with shortlisted candidates on a date to be arranged.

We are committed to creating a supportive and inclusive environment for all candidates. If you have any specific requirements or need any adjustments to participate fully in the interview process, please let us know in advance. We are happy to explore how we can best accommodate your needs to ensure a fair and comfortable experience for everyone.

At Candlelighters, we are committed to fostering an inclusive and transparent recruitment process to ensure that you can make an informed decisions about volunteering with us. With this in mind, we acknowledge certain physical and logistical limitations within our office environment:

• Our building has steep stairs and no lift access. We recognise that this may present challenges for individuals with mobility needs.

We encourage prospective applicants to carefully consider these factors to determine if our work environment aligns with their needs and preferences before applying.