Befrienders are carefully selected volunteers who are trained to provide support and companionship to lonly, or emotionally distressed, people. Befrienders will usually visit for an hour or so per week. This can include walks to the park, trip to the movies or weekly telephone conversations. Peer mentors will provide less of a supportive relationship and have a stronger emphasis on goal setting and time limited support. It's a great role for those with lived experience of the issues faced by the homeless and makes a big difference to our clients knowing that they have someone to turn to who does truly understand what they are going through. 

Experiences to be gained from this opportunity:

1) Working in a professional fast paced environment 

2) Assissting those who need your help at any time 

3) Peer mentors will help clients to develop their skills 

4) Building knowledge about the services available in your area 

5) Befrienders will help people feel more connected with their community 

6) Meeting new people 

We are looking for: 

1) To have a good standard of written and verbal English

2) Excellent communication skills, including an appropriate telephone manner and people skills

3) A friendly, welcoming and flexible approach and be able to relate to others

4) Ability to use own initiative but be able to ask for help when required

5) Some computer skills, including being familiar with Microsoft Office, emails and database

6) Be reliable and non-judgemental 

Desirable:

1) You do not have to have any related qualifications for this role but you should be understanding, patient, empathetic and have good listening skills. 

2) An understanding of the issues faced by the homeless and those with mental health and addiction issues. 

Induction and training: 

• All volunteers will have a 1-day induction 
• There is a six-week mentor and befriender programme with a once a week committment to complete prior to being matched with a client
• Ongoing training is provided